Returns and Refunds

Thank you for shopping at Toy Art Gallery! If for any reason you are not completely satisfied with a purchase we invite you to review our policy on refunds and returns.

 

Your Order Cancellation Rights

You are entitled to cancel your order within 10 days. The deadline for cancelling an order is 10 days from the date on which you received your items or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered. In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can inform us of your decision by email:

info@toyartgallery.com

We will reimburse you no later than 14 days from the day on which we receive your order cancellation notice. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

 

Conditions for Returns

In order for your order to be eligible for a return, please make sure that:

the order was purchased in the last 10 days

the items are in the original packaging

the items are in brand new, unused, and unopened condition

 

The following items cannot be returned:

Pre-orders

Original Art (paintings, drawings, sketches, prints, etc)

Custom Toys

any other one-of-a-kind or unique item

 

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

 

Returning Your Order

You are responsible for the cost and risk of returning your order to us. You should send your order at the following address:

Toy Art Gallery C/O Returns Dept.

747 Seward St.

Los Angeles, CA 90038

 

We cannot be held responsible for goods damaged or lost in return shipment. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.